Privacy Policy
Last updated: April 2026
Alchimie du Voyage ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you interact with our website and services.
Information We Collect
We collect personal information that you voluntarily provide when you enquire about our travel services, subscribe to communications, or interact with our website. This may include:
- Full name
- Email address
- Phone number
- Travel preferences and interests (destinations, dates, budget range, travel style)
- Any additional details you share about your dream journey
We also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information we collect to:
- Respond to your travel enquiries and design bespoke itineraries
- Communicate with you about your journey planning
- Send you relevant travel inspiration, only with your consent
- Improve our website and services
- Comply with legal obligations
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Storage & Security
Your personal data is stored securely using industry-standard encryption and security measures. We limit access to your information to those who need it to provide our services. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
While no method of electronic storage is entirely secure, we take all reasonable precautions to protect your personal information from unauthorised access, alteration, or disclosure.
Third-Party Services
We may use trusted third-party services to assist in operating our website and delivering our services, including:
- Website hosting providers
- Email delivery services
- Analytics tools (to understand website usage patterns)
- Partner hotels, transport providers, and local guides (only the information necessary to arrange your journey)
These third parties are contractually obligated to protect your data and may only use it for the specific purposes we define.
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device that help us understand how you interact with our website.
You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website, but will not prevent you from contacting us.
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access — You may request a copy of the personal data we hold about you.
- Right to Rectification — You may request that we correct any inaccurate or incomplete data.
- Right to Erasure — You may request that we delete your personal data, subject to legal obligations.
- Right to Restrict Processing — You may request that we limit how we use your data.
- Right to Data Portability — You may request your data in a structured, machine-readable format.
- Right to Object — You may object to the processing of your data for certain purposes, including direct marketing.
- Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us at: